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1go Terms and Conditions – Please read before use

Please read these Terms & Conditions carefully before using the 1go platform. All important information regarding accounts, payments, bonuses, and responsible gaming is provided here.

Last Updated: January 2026 Fully in Bengali Licensed
By registering or logging in to the platform, you are deemed to have accepted these Terms and Conditions in full. Please read everything carefully before you start.

Key Terms At a Glance

The key things to know about opening and using an account on 1go.

Age Requirement: 18+

You must be at least 18 years old to register and play on 1go. Proof of age may be required. Any account found to belong to a minor will be closed immediately.

One Person, One Account

Each person may only register one account. If multiple accounts are created, all accounts will be closed and balances may be forfeited.

Bonus Terms Apply

All bonuses are subject to wagering requirements. Bonus funds cannot be withdrawn directly — withdrawals are only available once the specified conditions have been met.

Payment Verification Required

Identity and payment method verification is required before withdrawals. Deposits and withdrawals should ideally use the same method.

Responsible Gaming Priority

1go is committed to responsible gaming. All users have access to tools including deposit limits, self-exclusion, and cooling-off periods.

Fraud is strictly prohibited

Bonus abuse, money laundering, and any form of fraudulent activity are strictly prohibited. Accounts found engaging in suspicious activity will be suspended immediately.

1 Introduction & Applicability

These Terms & Conditions apply to the 1go platform and all its services. By accessing 1go's services through the website (1go.cx), mobile app, or any other channel, you are deemed to have accepted these terms.

The 1go Terms & Conditions may be updated from time to time. Continued use of the platform following any changes means you have accepted the updated terms. We recommend checking this page regularly.

These Terms & Conditions have been written with all Bangladeshi players in mind. If any section is unclear, please reach out to our support team.

2 Account Registration & Eligibility

To create an account on 1go, the following requirements must be met:

  • You must be at least 18 years must be
  • Online gaming must be legally permitted in your country of residence
  • In your name only One Account will apply
  • All information provided at registration must be accurate and up to date
  • You are not an employee of an established gaming company

Account Security

You are responsible for keeping your login credentials (username and password) strictly confidential. Do not share your account details with anyone. If you notice any unusual activity on your account, contact our support team immediately. 1go will never ask for your password via email or phone.

Sharing your account with anyone else is strictly prohibited. Doing so may result in account closure and forfeiture of your balance.

3 Identity Verification (KYC)

1go complies with international Anti-Money Laundering (AML) policies. As a result, identity verification (KYC) is mandatory for withdrawals above a certain amount or when suspicious activity is detected.

Required Documents

  • ID Document: National ID (NID), passport, or driving licence
  • Proof of Address: Utility bill or bank statement (no older than 3 months)
  • Payment Verification: bKash / Nagad / Rocket Account Confirmation

Verification is typically completed within 24–48 hours of document submission. Withdrawals may be temporarily suspended until verification is complete.

4 Deposit & Payment Policy

Depositing on 1go is simple and secure. We currently support the following payment methods:

  • BKash (Personal & Merchant)
  • Nagad
  • Rocket (Dutch-Bangla Mobile Banking)
  • Bank Transfer (Selected Banks)
  • Cryptocurrency (USDT, BTC – limited availability)

Deposit Rules

  • Minimum Deposit: BDT 500
  • Maximum Deposit: determined by payment method and account verification status
  • Deposits are usually instant; occasionally they may take up to 15 minutes
  • Only use your own payment method — third-party payments are not accepted
If a third-party payment method is used, or if unusual account activity is detected after a deposit, the entire balance may be forfeited.

5 Withdrawal Policy

1go processes withdrawals as quickly as possible. Withdrawals are typically completed within 15 minutes and no longer than 24 hours.

Withdrawal Terms

  • Minimum Withdrawal: BDT 500
  • KYC verification must be completed before a withdrawal can be processed
  • Deposited funds must be wagered at least once
  • Withdrawals will only be processed to the same payment method used for the original deposit
  • Weekly withdrawal limits depend on your account level and verification status

If you experience any issues during the withdrawal process, our 24/7 support team is ready to help.

6 Bonus & Promotion Terms

1go's bonus program is designed specifically for players in Bangladesh. Each bonus comes with specific terms that must be followed.

General Bonus Rules

  • Wagering Requirement: The bonus amount must be wagered a specified number of times (e.g., 10x, 20x, 30x)
  • Validity Period: Each bonus must be used within a specified time period
  • Game Restrictions: Some bonuses are only valid for use on specific games
  • Maximum Bet: While a bonus is active, the maximum stake per bet is BDT 500 or 10% of the bonus amount, whichever is lower
  • Each bonus, once: The same bonus cannot be claimed more than once
Violating bonus terms may result in the cancellation of the bonus and any associated winnings. If you have any questions, contact support before claiming a bonus.

7 Gaming Policy

All game outcomes on 1go are governed by a certified RNG (Random Number Generator). Games are regularly audited by independent third-party auditors, ensuring no possibility of manipulation.

Gaming Restrictions

  • Using software or bots to place bets automatically is prohibited
  • Deliberately exploiting any game vulnerability or bug is prohibited
  • Participating in the same game using multiple accounts is prohibited
  • Colluding with other players to influence game outcomes is prohibited.

If a game is interrupted due to a technical issue, 1go will settle the round based on the last confirmed result. This decision is considered final.

8 Responsible Gaming

1go believes gaming is a form of entertainment, not a source of income. We want every player to enjoy themselves within their limits. To support this, we offer the following features:

  • Deposit Limit: Set daily, weekly, or monthly deposit limits
  • Bet Limit: Set a maximum bet amount within a specified time period
  • Self-Exclusion: Temporarily close your account for a period of 1 month to 5 years
  • Reality Check: Hourly reminders for play time and spending
  • Cooling-Off Period: Take a break of 24 hours to 6 weeks

For more details, visit our Responsible Gaming Visit the page.

9 Privacy & Data Protection

Your personal information is completely safe with 1go. We use SSL encryption and advanced security technology to keep your data protected. We never sell your personal information to third parties.

To learn more about how we collect, store, and use your data, please read our Privacy Policy read it.

10 Account Suspension & Closure

1go reserves the right to suspend or close your account for any of the following reasons:

  • Violation of Terms and Conditions
  • Fraudulent or deceptive activity
  • Operating Multiple Accounts
  • Registration with False Information
  • Bonus Abuse
  • For legal reasons or at the direction of a regulatory authority

You can also request account closure at any time through our support team. Any verified balance at the time of closure will be returned, but bonus balances will be forfeited.

11 Dispute Resolution

If you have a complaint or dispute, please contact our support team in the first instance. The support team will aim to resolve the issue within 48 hours.

  • Complaint submission deadline: within 30 days of the incident
  • 1go's Decision Is Final
  • In the event of a dispute over game outcomes, server logs will be considered the definitive evidence

12 Terms and Conditions Updates

1go reserves the right to update these Terms & Conditions, in part or in full, at any time. For significant changes, notice will be provided via your registered email or on the platform. Continued use of the platform after any changes constitutes your acceptance of the updated terms.

The date of the latest update will always be shown at the top of this page. We recommend checking it regularly.
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